Papa’s Chilli Relish

Return & Refund Policy – My Simple Life

We want you to love every handmade item you receive from My Simple Life. If you're not completely satisfied with your purchase, we’re here to help.

Returns

• You may return items within 7 days of receiving your order.

• Items must be unused, in original condition, and in their original packaging.

• Due to the nature of handmade and custom products, we do not accept returns on personalized or custom-made items unless they arrive damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Please contact us within 48 hours of delivery.

• Send a clear photo of the product and packaging to [your email address].

• We will offer a replacement, store credit, or refund where applicable.

Return Shipping

• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., damaged or incorrect item).

• How to Start a Return

  Email us at [your email] with:

• Your order number

• The item you wish to return

• We’ll guide you through the next steps.

• Reason for return

🚚 Shipping PolicyWe currently ship throughout South Africa with a flat-rate fee structure to keep things simple and transparent:Gauteng: R120.00 flat rateRest of South Africa: R150.00 flat rateAll orders are processed within 1–3 business days, and you’ll receive tracking information as soon as your order ships.📦 Delivery Time Estimates:Gauteng: 2–4 business daysOther Provinces: 3–6 business daysWe do our best to ensure your handmade products arrive quickly and safely. If you have any special delivery requests, feel free to contact us at info@mysimplelife.co.za.Thank you for supporting local handcrafted products.