SHIPPING & RETURNS
SHIPPING POLICY
Welcome to My Simple Life! Our shipping policy is designed to provide you with the best experience. We carefully package your handcrafted items and ensure they are delivered to you in a timely manner. We believe in transparency and aim to keep our shipping costs as straightforward as possible, so you can shop with confidence. If you have any questions about our shipping methods or costs, please feel free to reach out to our team.
RETURN & EXCHANGE POLICY
At My Simple Life, we want you to be completely satisfied with your purchase. If you have changed your mind or are not entirely happy with a product, our return and exchange policy is here to provide you with peace of mind. We make the process simple and straightforward, ensuring that you can shop with confidence. Your satisfaction is our priority, and we are dedicated to offering you a smooth and hassle-free experience.
Please email us at hello@mysimplelife.co.za with your order number, a description of the issue, and a photo (if applicable). We’ll respond within 2 business days.
You may return your purchase within 7 days of receipt.
Items must be returned in their original packaging and in the same condition as received.
Returns are at the customer’s own cost.
Refunds will be processed after we have received and inspected the returned item(s).
PLEASE NOTE
Customized, perishable, or used products are not eligible for a refund.